WARRANTY AND SUPPORT SERVICES

Nakina provides a standard 90 day warranty on all its software products against defects resulting in service-affecting problems. After this initial warranty, Nakina Systems offers two software maintenance program levels, with maintenance contracts are renewable annually.

Gold-level Software Maintenance

• includes remote support, guaranteed response times, and access to software maintenance releases.
• A monthly progress report on the status of all reported problems.
• Initial system audit to determine configurations and software revision levels.
• Quarterly system performance audits performed remotely to analyze, ensure proper back-ups strategies, and evaluate system usage. Reports provided after each audit.
• Full software maintenance release documentation supplied electronically and in hard copy.
• Remote support by the Nakina Technical Assistance Center available with priority access status 365 days per year, 24 hours per day.
• Problems that have been escalated and verified will be responded to and resolved within contractually committed time frames.

Platinum-level Enhanced Software Maintenance

• All features of the Gold-level Software Maintenance program plus free access to all software upgrades, including full feature releases.

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